Effective Date: 08/05/2025
Last Updated: 08/05/2025
Texas Hospice Providers (“THP,” “we,” “our,” or “us”), accessible at https://texashospiceproviders.com, values your privacy and is committed to protecting your personal and health information. This Privacy Policy and Notice of Privacy Practices (“Policy”) describes how we collect, use, disclose, and safeguard information, including Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA) and Texas law.
By using our website or our services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect:
Personal Information: Name, contact details, email, phone number, and information submitted via our website forms.
Protected Health Information (PHI): Medical records, insurance information, diagnoses, and other health data provided for care, billing, or service purposes.
Technical Data: IP address, browser type, operating system, referring/exit pages, date/time, and cookies for website analytics.
2. How We Use Your Information
We may use your information to:
Provide hospice and related healthcare services.
Coordinate treatment, process payments, and manage healthcare operations.
Communicate with you regarding services, appointments, or inquiries.
Improve our website and user experience.
Comply with legal, regulatory, and contractual obligations.
3. How We Disclose Information
We may disclose information as permitted or required by law:
To healthcare providers, facilities, or agencies involved in your care.
For billing and payment purposes, including insurance providers.
For healthcare operations, quality improvement, and compliance audits.
As required by law, public health reporting, or to prevent a serious threat to safety.
To business associates (e.g., IT, billing, or cloud services) who are required to protect your information under HIPAA.
We will not sell or use your health information for marketing without your express written authorization.
4. Your Rights Regarding PHI
You have the following rights under HIPAA and Texas law:
Right to Access & Copy – You may request copies of your PHI.
Right to Amend – You may request corrections to your records.
Right to Restrict Use/Disclosure – You may request restrictions on certain uses.
Right to Confidential Communications – You may request alternative ways of contact.
Right to Accounting of Disclosures – You may request a list of disclosures we have made.
Right to Withdraw Consent – You may revoke your authorization at any time (except where already acted upon).
Requests can be made in writing to: info@texashospiceproviders.com or mailed to our office address.
5. Website Use & Cookies
We use standard log files and cookies to improve website performance and customize content. These may collect anonymous analytics data such as IP address, browser type, and pages visited. You may disable cookies in your browser settings, but some website functions may not work properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encrypted electronic health records.
Secure email protocols for PHI transmission.
Access restricted to authorized personnel only.
7. Children’s Privacy
We do not knowingly collect personal information from children under age 13 without parental consent. If we learn that such information has been inadvertently collected, we will promptly delete it.
8. Texas-Specific Privacy
Texas law provides additional privacy protections for mental health, substance use, and HIV-related information. We follow all applicable state-specific regulations when handling sensitive health data.
9. Breach Notification
If your information is involved in a data breach, we will notify you without unreasonable delay, in accordance with HIPAA and Texas law.
10. Third-Party Services
If we use third-party services (e.g., analytics, CRM, cloud hosting), they are contractually required to protect your data and comply with applicable privacy standards.
11. Contact Information
For privacy or HIPAA-related questions, complaints, or to exercise your rights:
Privacy Officer
Texas Hospice Providers
Email: info@texashospiceproviders.com
Phone: 972-424-4401
Mail: 2306 Guthrie Road SUITE 260H, Garland, Texas 75043
You also have the right to file a complaint with the U.S. Department of Health and Human Services – Office for Civil Rights (OCR) without fear of retaliation.
12. Consent
By using our website and services, you agree to this Privacy Policy and Notice of Privacy Practices.
