At Texas Hospice Providers, we are committed to delivering care that is safe, ethical, and compliant with all applicable laws and regulations. As a licensed hospice provider in the State of Texas and certified by Medicare, we uphold the highest standards in patient care and organizational integrity.
1. Medicare & State Licensure
- Certified by Medicare to provide hospice services in accordance with federal Conditions of Participation.
- Licensed by the Texas Health and Human Services Commission (HHSC) to operate statewide.
- Our interdisciplinary care teams deliver services in full compliance with these standards.
2. Corporate Compliance Program
- A designated Compliance Officer
- Ongoing staff education on regulatory compliance
- Mechanisms for anonymous reporting
- Regular internal auditing and corrective actions
3. Patient Rights & Responsibilities
- The right to respectful and dignified care
- The right to participate in care decisions
- The right to voice concerns or complaints without fear of retaliation
- Clear procedures are in place for submitting and addressing grievances
4. Advance Directives & DNR Orders
- Texas Hospice Providers honors all valid advance directives, including Medical Power of Attorney, Living Will, and Out-of-Hospital Do Not Resuscitate (DNR) orders.
- These documents are reviewed and acknowledged as part of the admission process.
5. HIPAA & Privacy
- Access their health records
- Request amendments
- Submit privacy-related concerns
6. Non-Discrimination Policy
- We provide services without discrimination based on race, color, national origin, sex, age, disability, religion, or sexual orientation.
- Equal access and treatment are core principles of our care model.
7. Drug & Medication Disposal
- Our team adheres to strict protocols for the secure handling and disposal of medications, including controlled substances.
- Written instructions are provided to patients and families during the admission process.
8. Emergency Preparedness
- Texas Hospice Providers maintains an Emergency Preparedness Plan that addresses potential risks such as natural disasters and public health emergencies.
- The plan is reviewed and updated annually to ensure continuity of care.
9. Quality Assurance (QAPI)
- Routine performance evaluations
- Outcome monitoring
- Family and caregiver feedback surveys
10. Grievance Reporting
- If you have a concern or complaint, you may contact:
Texas Hospice Providers
Phone: +1 972-424-4401
Email: Info@texashospiceproviders.com - You may also contact the Texas Health and Human Services Commission at 1-800-45-9858.
To request additional information about any of our compliance policies, please contact our office. We remain dedicated to integrity, accountability, and excellence in care.
